This policy applies to all information collected or submitted on ClimbChat’s website and our apps for iPhone and any other devices and platforms.
When creating an account, you will be asked to enter an optional email address and a password. Email addresses are only used for logging in, password resets, responding to emails that you initiate, and notifications that you request. We don’t send promotional emails.
We store information you submit about your climbing, gyms & areas you visit to sync this information between the website and your devices. We also collect anonymous usage statisticsto improve our service
If you enable notifications, we must store a token to send them. We never use notifications for marketing.
If you upload files to ClimbChat, we need to store them until you delete them.
ClimbChat’s app collects aggregate, anonymous statistics, such as the percentage of users who use particular features, to improve the app.
No personal data is used to target ClimbChat’s ads except the climbing gyms and areas you visit. Each ad collects, and shares with its advertiser, only two numbers: total views & total taps.
We use the information we collect to operate and improve our website, apps, and customer support.
We do not share personal information with outside parties except to the extent necessary to accomplish ClimbChat’s functionality. We may share anonymous, aggregate statistics with outside parties, such as how many users visit a particular climbing gym.
We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.
In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.
We implement a variety of security measures to help keep your information secure. For instance, all communication with the app and website requires HTTPS with certificate pinning. Passwords are hashed, not stored, using industry-standard methods.
You may access or change your information or delete your account from the ClimbChat iOS app.
Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.
We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
By using ClimbChat and providing your information, you authorize us to collect, use, and store your information outside of the European Union.
Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.
December 14, 2018: First Published